Return & Exchange Policy
Return & Exchange Policy
Last Updated: September 16, 2026
At Trapstar, we want our customers to have a smooth shopping experience. If you receive a product that does not meet the applicable return or exchange requirements, please contact us so we can assist you.
This Return & Exchange Policy explains the general requirements and process for returning or exchanging products purchased from our website.
Eligibility for Returns
To be eligible for a return, the product should generally be:
- Unworn and unused
- In its original condition
- Free from stains, marks, damage or signs of use
- Returned with original tags where applicable
- Returned with original packaging where applicable
- Accompanied by the relevant order information
Products that do not meet the applicable return conditions may not be accepted.
Items That May Not Be Eligible
Certain products may not be eligible for return or exchange because of their condition or nature.
This may include products that:
- Have been worn or used
- Have been washed
- Have been damaged after delivery
- Have missing or removed tags
- Have been altered or modified
- Are returned without the required order information
Eligibility may also depend on the specific product and applicable consumer laws.
Size Exchanges
If you receive a product and need a different size, you may contact us to ask about an exchange.
Size exchanges are subject to product availability. If the requested size is unavailable, another solution may be offered where applicable.
The returned product must meet the applicable return conditions.
Damaged or Incorrect Products
If you receive a damaged, defective or incorrect product, please contact us as soon as possible after delivery.
Please provide:
- Order number
- Product name
- Description of the issue
- Clear photographs of the product and packaging where appropriate
We will review the information and determine the appropriate solution.
How to Request a Return or Exchange
Before sending any product back, please contact our customer support team.
Your request should include:
- Order number
- Name used for the order
- Product you want to return or exchange
- Reason for the request
- Supporting photographs where necessary
Please wait for return instructions before sending the product back.
Return Shipping
Depending on the reason for the return, the customer may be responsible for return shipping costs.
If the product was incorrect, damaged or defective when received, we may review the situation and determine whether return shipping costs can be covered.
Return shipping arrangements may vary depending on the destination and circumstances.
Product Inspection
After a returned product is received, it may be inspected to confirm that it meets the applicable return requirements.
If the product does not meet the required conditions, the return or exchange may be refused.
Exchange Availability
Exchanges depend on product availability.
If the requested replacement product or size is unavailable, we may provide an alternative solution where applicable.
An exchange may also require additional shipping or other costs depending on the circumstances.
Refunds for Returned Products
If a return is approved and a refund is applicable, the refund will be processed according to our Refund & Cancellation Policy.
The time required for the refund to appear in your account may depend on the payment method and payment provider.
Sale or Promotional Products
Products purchased during sales or promotional offers may have different return or exchange conditions.
Please check the applicable product or promotional terms before completing your purchase.
International Returns
Customers returning products from outside the original delivery country may be responsible for applicable return shipping, customs charges, taxes or other costs unless otherwise stated.
International returns may also take longer to process because of shipping and customs procedures.
Important Information
Please do not send a product back without first contacting us and receiving the appropriate return instructions.
We recommend keeping your shipping receipt or tracking information until your return has been successfully processed.
Contact Us
If you have questions about a return or exchange, please contact us through the contact information available on our website.
Website: Trapstar
Website URL: https://trapstaruk.com/
Please include your order number and relevant product details when contacting us so we can review your request more efficiently.